Territory Manager - Substance Use Disorder (Scranton Area)

You Are Accountable•Scranton, PA

5d•$60,000 - $75,000•Onsite

About The Position

Accountable is a virtual support system for substance use recovery and sobriety, offering certified peer recovery coaches, daily breathalyzer monitoring, remote drug testing, and recovery groups. Founded by individuals in recovery, the program has served over 10,000 members and is expanding its coverage across payer segments. The Territory Manager will be the company's representative in their assigned territory, responsible for building relationships with clinicians, discharge planners, and community partners to drive referrals. The company emphasizes earning referrals through outcomes and trust, explicitly stating they do not engage in referral fees or kickbacks.

Requirements

Reside within the territory.
Hold a valid driver's license.
Have reliable transportation.
2+ years of outside sales, community outreach, admissions, or business development experience.
Ability to speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living) and understand where recovery support fits.
Understanding of how care is paid for and accessed (private pay, commercial insurance, Medicare) to answer cost-related questions.
Proven experience with cold outreach, list building, and turning cold contacts into relationships.
Experience carrying and hitting a sales number.
Ability to credibly communicate with both clinical directors and parents.
Disciplined about CRM usage with same-day logging.

Nice To Haves

Existing relationships with treatment providers or clinicians in the Scranton market.
Personal or family recovery experience.

Responsibilities

Build and work a territory plan covering the market's referral sources.
Be in the field 4–5 days a week, conducting 15–20 meetings weekly once ramped.
Sell consultatively, understanding referrer needs before pitching and being honest about when Accountable is not a fit.
Call on treatment providers including residential programs, detoxes, PHP/IOPs, sober livings, and their associated staff (discharge planners, case managers, alumni coordinators).
Call on clinical providers such as therapists, addiction medicine and psychiatry practices, primary care, and hospital social workers.
Engage with community partners including drug courts, interventionists, DUI and family law attorneys, EAPs, and recovery community organizations.
Run in-services and lunch-and-learns, and attend relevant coalition meetings, recovery events, and conferences.
Activate new accounts and maintain existing ones, aiming for every active account to refer at least quarterly.
Log all activity in the CRM on the same day.
Work within Accountable's compliance standards in all referral relationships.