Territory Manager - Substance Use Disorder (Scranton Area)

You Are Accountable•Scranton, PA

3d•Onsite

About The Position

Accountable is a virtual support program for substance use recovery and sobriety, matching members with certified peer recovery coaches and utilizing daily breathalyzer monitoring, remote drug testing, and recovery groups. The program serves as a step-down from treatment, an ancillary support alongside clinical programs, or as a first step for individuals seeking to build a different relationship with alcohol. Founded by individuals in recovery, Accountable has supported over 10,000 members and is expanding its coverage across payer segments.

Requirements

Live in the territory.
Hold a valid driver's license.
Have reliable transportation.
2+ years of outside sales, community outreach, admissions, or business development experience.
Ability to speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living) and understand where recovery support fits.
Understanding of how people pay for and access care (private pay, commercial insurance, Medicare) to answer cost-related questions.
Proven experience with cold outreach, including building lists, knocking on doors, and converting cold contacts into relationships.
Experience carrying a sales number and meeting targets.
Ability to credibly converse with both clinical directors and concerned parents.
Disciplined about CRM usage with same-day logging.

Nice To Haves

Existing relationships with treatment providers or clinicians in the Scranton market.
Personal or family recovery experience (valued, never required).

Responsibilities

Build and work a territory plan covering the market's referral sources.
Be in the field 4–5 days a week, conducting 15–20 meetings a week once ramped.
Sell consultatively, understanding a referrer's client needs before pitching and being willing to state when Accountable is not the right fit.
Call on treatment providers including residential programs, detoxes, PHP/IOPs, sober livings, and their associated discharge planners, case managers, and alumni coordinators.
Call on clinical providers such as therapists, addiction medicine and psychiatry practices, primary care, and hospital social workers.
Call on community partners including drug courts, interventionists, DUI and family law attorneys, EAPs, and recovery community organizations.
Run in-services and lunch-and-learns.
Attend coalition meetings, recovery events, and conferences relevant to the market.
Activate new accounts and maintain existing ones, aiming for at least quarterly referrals from each active account.
Close the loop with every referrer after each interaction.
Log all activity in the CRM on the same day.
Adhere to Accountable's compliance standards in all referral relationships.