Territory Manager, Final Mile - Woods Cross, UT

Tractor Supply Company•West Bountiful, UT

4d•Hybrid

About The Position

The Territory Manager oversees and leads a team of delivery drivers in Final Mile delivery operations. The role is responsible for efficient and timely product delivery while maintaining high standards of customer service and safety. The manager oversees day-to-day operations, manages delivery schedules and routes, resolves delivery issues, and ensures the team meets or exceeds performance targets. The position works under hybrid/flexible conditions, requires occasional travel, and may involve working at stores outdoors in inclement weather.

Requirements

At least 3 years of proven experience managing delivery teams, logistics, or operations in a final-mile or transportation setting.
High school diploma or equivalent required; any combination of education and experience will be considered.
Bachelor’s degree in business, logistics, or a related field is a plus.
Strong leadership and team management skills, including the ability to motivate and coach a diverse group.
Commitment to safety, quality control, and continuous improvement.
Excellent problem-solving skills and the ability to address issues quickly and effectively.
Ability to work in a fast-paced, dynamic environment with changing priorities.
Strong verbal and written communication skills, with the ability to interact professionally with customers, team members, and leadership.
Valid driver’s license with a clean driving record.

Nice To Haves

Bachelor’s degree in business, logistics, or a related field.

Responsibilities

Lead, supervise, and motivate delivery drivers to ensure timely, accurate, and safe product deliveries.
Monitor and manage daily delivery schedules, adjusting them to support timely delivery and operational efficiency.
Conduct route audits and provide feedback to improve driver performance, safety, and customer service.
Apply workforce planning knowledge to evaluate labor markets and develop strategies to attract talent.
Support a collaborative work environment through continuous communication and relationship building.
Ensure drivers follow company policies, safety standards, and local traffic regulations.
Provide ongoing training and development so delivery drivers have the tools and knowledge needed to succeed.
Serve as the primary point of contact for drivers, addressing concerns, issues, and questions during their shifts.
Analyze performance metrics, identify improvement areas, and implement strategies to increase efficiency and customer satisfaction.
Handle customer complaints and delivery issues, ensuring prompt resolution and customer satisfaction.