Territory Manager, Final Mile - Castle Rock, CO

Tractor Supply Company•Castle Rock, CO

4d•Hybrid

About The Position

The Territory Manager oversees and leads a team of delivery drivers in Final Mile delivery operations. The role is responsible for efficient, timely product delivery while maintaining high standards of customer service and safety. The Territory Manager manages day-to-day operations, optimizes delivery routes, resolves issues, and ensures the team meets or exceeds performance targets. The role includes supervising and developing drivers, managing delivery schedules, monitoring performance, and addressing driver and customer concerns. It also involves workforce planning, relationship building, and ensuring compliance with company policies, safety standards, and local traffic regulations.

Requirements

At least 3 years of proven experience managing delivery teams, logistics, or operations in a final-mile or transportation setting.
High school diploma or equivalent required; any combination of education and experience will be considered.
Strong leadership and team management skills, including the ability to motivate and coach a diverse group.
Commitment to safety, quality control, and continuous improvement.
Strong problem-solving skills and ability to address issues quickly and effectively.
Ability to work in a fast-paced, dynamic environment with changing priorities.
Strong verbal and written communication skills for professional interaction with customers, team members, and leadership.

Nice To Haves

Bachelor’s degree in business, logistics, or a related field.
Valid driver’s license with a clean driving record.

Responsibilities

Lead, supervise, and motivate delivery drivers to ensure timely, accurate, and safe delivery of products.
Monitor and manage daily delivery schedules, adjusting them to support timely deliveries and operational efficiency.
Conduct route audits and provide feedback to improve driver performance, safety, and customer service.
Evaluate labor markets and develop strategies to attract talent using workforce planning knowledge.
Support a collaborative work environment through ongoing communication and relationship building.
Ensure drivers follow company policies, safety standards, and local traffic regulations.
Provide training and development to equip drivers with the tools and knowledge needed to succeed.
Serve as the primary contact for drivers and address concerns, issues, or questions that arise during their shifts.
Analyze performance metrics, identify improvement opportunities, and implement strategies to increase efficiency and customer satisfaction.
Resolve customer complaints and delivery issues promptly while maintaining customer satisfaction.