Territory Manager - Substance Use Disorder (Vancouver Area)

You Are Accountable•Vancouver, WA

4d•Onsite

About The Position

Accountable is a virtual support program for substance use recovery and sobriety, matching members with certified peer recovery coaches. The program is supported by daily breathalyzer monitoring, remote drug testing, and recovery groups. It serves as a step-down from treatment, an ancillary support alongside clinical programs, or a first step for individuals seeking a different relationship with alcohol. Founded by individuals in recovery, Accountable has served over 10,000 members and is expanding its coverage. This role is the company's representative in a specific territory. The Territory Manager will build relationships with clinicians, discharge planners, and community partners to ensure they know, trust, and refer to Accountable. Responsibilities include building and managing an account list, conducting in-services, and meeting monthly referral targets. The manager will receive field support from their supervisor.

Requirements

Live in the territory.
Hold a valid driver's license.
Have reliable transportation.
2+ years of outside sales, community outreach, admissions, or business development experience.
Ability to speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living) and understand where recovery support fits.
Understanding of how people pay for and access care (private pay, commercial insurance, Medicare) to answer cost-related questions.
Experience with cold outreach, list building, and converting cold contacts into relationships.
Proven track record of meeting sales numbers.
Ability to communicate credibly with clinical directors and parents.
Disciplined about CRM usage with same-day logging.

Nice To Haves

Existing relationships with treatment providers or clinicians in the market.
Personal or family recovery experience.

Responsibilities

Build and work a territory plan covering the market's referral sources.
Be in the field 4-5 days a week, conducting 15-20 meetings per week once ramped.
Sell consultatively, understanding referrer needs before pitching and being willing to state when Accountable is not the right fit.
Call on treatment providers including residential programs, detoxes, PHP/IOPs, sober livings, and their internal staff (discharge planners, case managers, alumni coordinators).
Call on clinical providers such as therapists, addiction medicine and psychiatry practices, primary care, and hospital social workers.
Call on community partners including drug courts, interventionists, DUI and family law attorneys, EAPs, and recovery community organizations.
Run in-services and lunch-and-learns.
Attend coalition meetings, recovery events, and conferences.
Activate new accounts and maintain existing ones, aiming for at least quarterly referrals from each active account.
Close the loop with every referrer after each interaction.
Log all activity in the CRM on the same day.
Adhere to Accountable's compliance standards in all referral relationships.