Terminal Manager

ISI Logistics LLC • Kokomo, IN

1d

About The Position

A Terminal Manager oversees the daily operations of a transportation facility, such as a freight hub, LTL/TL dispatch center, intermodal ramp, or truck yard. The role covers end-to-end terminal operations, including inbound and outbound freight handling, dock assignments, loading and unloading, storage, and vehicle movements. The Terminal Manager ensures operational efficiency, safety, compliance, service quality, cost control, and profitability, while serving as a primary point of contact for operational issues and client relations.

Requirements

• 5–12+ years of experience in transportation, logistics, or terminal operations.
• At least 2 years of experience in a supervisory role.
• Leadership and team management abilities.
• Ability to prioritize and manage multiple tasks under pressure.
• Excellent communication and interpersonal skills.
• Analytical mindset for performance improvement.
• Knowledge of regulatory requirements and industry standards.
• Skills in operational planning, budget management, safety compliance, and customer service.
• Proficiency with transportation management systems (TMS) and office software.

Nice To Haves

• Bachelor’s degree in logistics, transportation, supply chain, business administration, or a related field preferred.

Responsibilities

• Direct daily terminal activities, including dock receiving, load planning, dispatch, delivery, and trailer management.
• Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers, and other terminal staff; manage performance and discipline.
• Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, hazardous materials handling, and facility safety.
• Manage terminal profit and loss, controlling labor, fuel, equipment, and overhead costs while meeting service targets.
• Track performance indicators such as on-time pickup and delivery, freight accuracy, claims ratio, and cost per hundredweight.
• Resolve service issues, handle client inquiries, and maintain positive customer relationships.
• Develop operational plans, implement procedures, and analyze data to identify efficiency improvements.
• Oversee maintenance of terminal buildings, equipment, and vehicles to ensure readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed