Terminal Deployment Specialist

Payarc LLC • Greenwich, CT

7d

About The Position

The Terminal Deployment Specialist supports merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service for Payarc merchant customers. The role directly supports the Client On-Boarding Manager and executive team and performs merchant onboarding, terminal setup, client communication, technical troubleshooting, and other customer service and general support activities. The specialist guides new merchants through equipment installation and setup, provides virtual assistance and training, and helps them understand how their selected payment systems support their business operations.

Requirements

• At least 6 months of relevant experience.
• Extremely detail-oriented.
• Ability to multitask.
• Highly proficient verbal and written communication skills.
• Advanced computer skills and proficiency in Microsoft Office.
• Strong technical aptitude or willingness to learn.
• Strong interpersonal skills for effective interaction with key internal and external contacts.
• Judgment and resourcefulness to solve problems independently.
• High school diploma or equivalent.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Board approved merchants in proprietary software, including pricing profiles and reserves, using rules-based case studies.
• Program payment terminals and perform test transactions so customers can accept payments.
• Configure gateway profiles to enable card-not-present payments, selecting programs based on knowledge of the merchant’s business.
• Research, identify the root cause of, and independently resolve technical issues.
• Provide remote technical customer service to existing clients by phone and email as needed.
• Analyze merchant accounts and determine suitable ways for them to process sales.
• Manage and analyze issues across multiple software applications and identify client solutions.
• Collaborate with new merchants during deployment, providing virtual assistance and training for installation and setup and explaining their equipment and Payarc systems.
• Create case studies based on new technical issues involving Payarc equipment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED