Terminal Deployment Specialist

Payarc • Greenwich, CT

3d

About The Position

The Terminal Deployment Specialist supports merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service for Payarc’s merchant customers. The role directly supports the Client On-Boarding Manager and the executive team. It includes boarding merchants, building and configuring terminals and gateways, communicating with clients, troubleshooting technical issues, and assisting with other customer service and general support activities. The specialist also helps new merchants through deployment with virtual assistance and training so they can install and set up their equipment and understand how it supports their business.

Requirements

• At least 6 months of relevant experience.
• Strong attention to detail.
• Ability to multitask.
• Highly proficient verbal and written communication skills.
• Advanced computer skills and proficiency in Microsoft Office.
• Strong technical aptitude or willingness to learn.
• Strong interpersonal skills for interacting effectively with key internal and external contacts.
• Judgment and resourcefulness to solve problems independently.
• High school diploma or equivalent.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Board approved merchants in proprietary software, including setting up pricing profiles and reserves using rules-based case studies.
• Program payment terminals and conduct test transactions so customers can accept payments.
• Configure gateway profiles to enable merchants to accept credit card payments through card-not-present methods, selecting appropriate programs based on the merchant’s business.
• Research, diagnose, and independently resolve technical issues.
• Provide remote technical customer service to existing clients by phone and email as needed.
• Analyze merchant accounts and determine appropriate ways for merchants to process sales.
• Manage multiple software applications and analyze and resolve potential issues for clients.
• Collaborate with new merchants during deployment, providing virtual assistance and training on installation, setup, and selected equipment.
• Create case studies based on new technical issues involving Payarc equipment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED