Deployment Specialist

Island • Dallas, TX

8d

About The Position

The Deployment Engineer is a core member of Island’s Catalyst Team, a specialized deployment unit that partners directly with enterprise customers to accelerate and complete Island Enterprise Platform deployments. This customer-facing technical role owns structured, time-boxed engagements from kickoff through handoff, working with customers both on-site and remotely. The role collaborates with customer success and solutions engineering teams, drives deployment adoption, and helps build the repeatable practices Island will use to scale enterprise deployments.

The Catalyst Team operates as a focused, time-boxed engagement unit, entering key enterprise accounts to drive deployments toward target adoption and then handing customers back to their customer success and account teams. The team’s work spans deployment methodology, deep platform expertise, and on-site customer engagement.

In addition to leading customer deployments, the role contributes to the Island Deployment Framework and related workshop materials, configuration playbooks, documentation, intake criteria, and operating model. The position requires travel for customer engagements, estimated at 40–60%.

Requirements

• At least 3 years of experience in implementation consulting, solutions engineering, technical customer success, or a similar customer-facing technical role.
• Hands-on experience deploying enterprise software, ideally in security, endpoint management, or network infrastructure.
• Experience leveraging AI to accelerate work and deliver higher value to customers, with familiarity with GenAI, Agentic AI, RAG, MCP, and tools such as Claude, Gemini, and Lovable.
• Strong technical foundation in enterprise identity platforms such as Entra ID, Okta, and Google Workspace, as well as SSO/SAML/SCIM and browser or endpoint environments.
• Ability to lead workshops and drive decisions with stakeholders at all levels.
• Structured project management skills, including running time-boxed engagements with clear milestones and holding all parties accountable.
• Strong written and verbal communication skills, including translating technical complexity into clear customer guidance.
• Willingness and ability to travel for on-site customer engagements, estimated at 40–60%.

Nice To Haves

• Familiarity with the Island Enterprise Platform.
• Background in professional services, implementation consulting, or managed deployment programs.
• Experience building deployment frameworks, playbooks, or enablement content from scratch.
• Exposure to enterprise security concepts such as DLP, web filtering, zero trust, or endpoint policy management.

Responsibilities

• Lead structured, time-boxed enterprise customer deployment engagements from kickoff through handoff.
• Conduct on-site deployment workshops and hands-on configuration sessions with customer IT and security teams.
• Configure Island Enterprise Platform environments, including policies, integrations, identity (SSO/SCIM), and app management.
• Identify and remove technical and organizational deployment blockers in real time.
• Drive customers to target adoption milestones within the defined engagement window.
• Deliver a complete, documented handoff that leaves customers confident and ready to expand independently.
• Help design, refine, and document the Island Deployment Framework.
• Develop deployment workshop guides, facilitation templates, and customer-facing engagement materials.
• Build and maintain reusable deployment artifacts, configuration playbooks, and best-practice documentation.
• Capture lessons learned from engagements and incorporate them into methodology improvements.
• Contribute to the Catalyst Team’s intake process, engagement criteria, and operating model.
• Produce deployment case studies and reference documentation to support broader organizational learning.

Benefits

• 100% covered medical, dental, and vision benefits for employees starting on day 1, with 85% covered for dependents.
• Discretionary Time Off (DTO).
• 401K with 4% company match.
• Paid parental leave policies.
• Daily catered lunch in the Coppell HQ.
• 24/7 access to Cypress Waters gym facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed