Deployment Specialist (Contract)

Lance•San Francisco, CA
•Onsite

About The Position

Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.

Requirements

  • Hospitality, customer success or operations experience (recent hospitality grads welcome)
  • Confident leading a room and training large groups
  • Organized, reliable and calm when plans change on-site
  • Comfortable with technology and quick to learn new software
  • Excited to travel often; US work authorization

Responsibilities

  • Build real relationships with each hotel's leadership and staff
  • Plan the implementation strategy for every property you take on
  • Train the whole hotel team on Lance, sometimes 100+ employees per hotel
  • Own setup and go-live, then make sure the hotel succeeds on Lance long term
  • Bring feedback from the field back to the team and help sharpen our playbook

Benefits

  • All travel included: flights and hotel stays at Lance-contracted hotels.
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