Terminal Deployment Specialist

Payarc LLC•Greenwich, CT

About The Position

The Terminal Deployment Specialist supports merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service for Payarc merchant customers. The role directly supports the Client On-Boarding Manager and executive team, and provides merchant boarding, terminal building, client communication, technical troubleshooting, and general customer service support. The specialist works with merchants to configure payment acceptance systems, guide deployment and installation, and help clients select effective ways to process sales.

Requirements

At least 6 months of relevant experience.
Extremely detail oriented.
Ability to multitask.
Highly proficient verbal and written communication skills.
Advanced computer skills and proficiency in Microsoft Office.
Strong technical aptitude or willingness to learn.
Strong interpersonal skills for interacting effectively with key internal and external contacts.
Judgment and resourcefulness to solve problems independently.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Board approved merchants in proprietary software, including pricing profiles and reserves, using rules-based case studies.
Program payment terminals and perform test transactions so customers can accept payments.
Program gateway profiles to enable card-not-present credit card acceptance, selecting the appropriate program based on the merchant’s business.
Research and troubleshoot technical issues, identify root causes, and resolve issues independently.
Provide remote technical customer service to existing clients by phone and email as needed.
Analyze merchant accounts and determine suitable ways for them to process sales.
Manage multiple software applications, analyze potential issues, and develop client solutions.
Collaborate with new merchants during deployment by providing virtual assistance and training, guiding installation and setup, and explaining selected equipment and its role in business operations.
Create case studies based on new technical issues involving Payarc equipment.
Perform other duties as assigned.