Terminal Deployment Specialist

Payarc•Greenwich, CT

About The Position

The Terminal Deployment Specialist handles merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service for Payarc merchant customers. The role supports the Client On-Boarding Manager and executive team and performs customer service activities such as merchant boarding, terminal building, client communication, technical troubleshooting, and general support. The specialist also collaborates with new merchants during deployment, offering virtual assistance and training to help them install and set up their equipment and understand how it supports their business.

Requirements

At least 6 months of relevant experience.
Extremely detail oriented.
Ability to multitask.
Highly proficient verbal and written communication skills.
Advanced computer skills and proficiency in Microsoft Office.
Strong technical aptitude or willingness to learn.
Strong interpersonal skills for interacting effectively with key internal and external contacts.
Judgment and resourcefulness to solve problems independently.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Board approved merchants in proprietary software, including pricing profiles and reserves, using rules-based case studies.
Program payment terminals and conduct test transactions so customers can accept payments.
Configure gateway profiles to enable card-not-present payments, selecting the appropriate program based on the merchant’s business.
Research, identify root causes of, and independently resolve technical issues.
Provide remote technical customer service to existing clients by phone and email as needed.
Analyze merchant accounts and determine suitable ways for them to process sales.
Manage multiple software applications and analyze and resolve potential client issues.
Work with new merchants during deployment, providing virtual assistance and training for installation, setup, and use of selected equipment.
Create case studies based on new technical issues involving Payarc equipment.
Perform other duties as assigned.