Tenant Services Coordinator

Halton Region•Halton, ON

7d•CA$79,432 - CA$99,290•Hybrid

About The Position

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process. You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility. As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program. Job SummaryReporting to the Tenant Services Advisor, the Tenant Services Coordinator will be the first point of contact for tenancy management issues within the designated Halton Community Housing Corporation (HCHC) portfolio.

Requirements

Post-secondary education in Social Services.
Minimum of three (3) years of experience in social housing and property management.
In-depth knowledge of social housing policies and procedures, legislation that includes the Housing Services Act, Residential Tenancies Act, Condominium Act, and Municipal Freedom of Information and Protection of Privacy Act, and knowledge of the rent-geared-to-income program and eligibility rules.
Excellent customer service skills and knowledge of social support agencies, in order to provide assistance to tenants on behalf of Halton Region.
Strong communication skills, problem solving and judgement skills are needed to effectively assist a diverse and vulnerable tenant population.
Excellent interpersonal skills with a proven ability to work with a variety of community professionals and human service agencies.
Strong administrative, organizational and time management skills to balance priorities and administrative functions of the position.
Excellent knowledge of accounts receivable and accounts payable principles and procedures.
Strong computer skills in YARDI Voyager with working knowledge of SAP.
An equivalent combination of education and experience will be considered.

Responsibilities

Respond to internal and external enquiries in a manner that will build supportive and healthy communities.
Manage various responsibilities associated with tenant units including: unit showings, key releases, unit turnovers, inspections (pre/post move), completion of work (in partnership with Energy, Fleet and Facilities staff), notice distribution, building meetings, billing non-residential invoices, parking management, utility invoices and laundry cards.
Assist the Tenant Services Advisor (TSA) in lease management to prevent evictions enforcement by being the first point of contact with tenants.
Process all vacancies, reviews timelines on the vacancies and maintains constant communication with TSA and other staff as required.
Assist TSA in rent collection and arrears management for all outstanding accounts for current tenants as required.
Work collaboratively with the Tenant and Community Supports Specialist (TCS), refers social concerns/issues (including service co-ordination cases) to TCS and/or TSA including critical incidents (death/injury).
Process tenant charge backs as required, including compilation of charges and batching for accounts receivable purposes and prepares related correspondence accordingly.
Collaborate with the TSA to respond and address risk management issues including working with third party organizations (Insurance Companies).
Prepare and analyze accounts receivable reports, monthly tenant reports, and financial batches.
Maintain communication and awareness with various service agencies within HCHC housing communities.
Maintain tenant data in YARDI Voyager.
Work with the TSA to collect and report metrics, research and analysis accordingly.
Perform other duties as assigned.