Tenant Services Coordinator

Colliers International Valuation & Advisory Services•Chicago, IL

2d•Onsite

About The Position

As a Tenant Services Coordinator, you will provide daily support in the coordination of activities for the building, tenants, and contract services. Your primary responsibility will be developing and maintaining strong relationships with tenants to ensure their issues and needs are responded to and resolved by the appropriate individual, department, or service, thereby supporting the overall management of the building. This role is an onsite working arrangement at our Chicago, Downtown location.

Requirements

Bachelor’s Degree and or related experience
Excellent internal and external customer service
Attention to Detail
Maintain positive and professional relationships
Ability to manage elevated level of organization, customer services, and multi-task in a fast-paced environment.
Proficient in Microsoft Office Suite software
Applicants must be currently authorized to work in the United States on a full-time basis.
The employer will not sponsor applicants for work visas.

Responsibilities

Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns in a timely and professional manner.
Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems.
Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards.
Support property management with lease administration, compliance, and documentation.
Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys.
Maintain accurate records of tenant interactions, service requests, and operational metrics.
Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements.
Tracks and maintains compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
Receive, respond to and direct incoming phone calls.
Function as first point of contact for tenant service requests.
Service tenant’s requests/complaints for resolution including engineering, maintenance, cleaning, mechanical, and or vendors.
Responsible for reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and keeping the common areas of the office stocked and tidy.