Tenant Service Representative

JLL•Seattle, WA

8d•Onsite

About The Position

As a Tenant Service Representative at JLL, you will serve as the front desk greeter for an office building or portfolio and as the primary point of contact for tenants, clients, and visitors. You will provide exceptional customer service and support tenant needs. This entry-level role offers an opportunity to begin a career in commercial property management while working alongside experienced professionals. The position requires an on-site presence in Seattle, Washington.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience in hospitality, retail, or office environments.
1–2 years of experience with work order management systems and vendor coordination.
Excellent verbal and written communication skills and a professional, friendly demeanor.
Strong organizational abilities, attention to detail, and the ability to manage multiple priorities simultaneously.
Reliable attendance and punctuality, with a commitment to providing consistent, high-quality service.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for tenant inquiries, requests, and concerns by phone, email, and in person.
Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs.
Collaborate with property management, engineering, and vendor teams to support seamless service delivery and tenant satisfaction.
Support building events, communications, and community engagement initiatives that enhance the tenant experience.
Provide administrative support, including data entry, document preparation, and maintenance of tenant databases.
Perform other tasks required by Property Management Agreements, local ordinances, or necessary to ensure property operations.