Tenant Coordinator - Rockhill
About The Position
Rockhill Management, L.L.C. is seeking a Tenant Coordinator to support management of a class-A office tower in Boston, Massachusetts. The position reports to the Property Manager and provides administrative, tenant-service, billing, event, and building-coordination support to management staff, engineers, tenants, vendors, and other building users. The role includes serving as the first point of contact for the management office and Amenity Center; coordinating tenant requests, move-ins and move-outs, events, contractor work, and amenity reservations; maintaining work-order and visitor-entry software and insurance documentation; and ensuring tenant billings and property invoices are handled accurately and promptly. The expected annual salary range is $60,000–$68,000, determined by factors including experience, education, and expertise. Rockhill is an equal employment opportunity employer and is committed to diversity.
Requirements
- Excellent written and oral communication skills.
- Ability to use discretion and demonstrate a high level of professionalism.
- Critical-thinking ability.
- Customer-service orientation.
- Superb organizational skills and ability to multitask and prioritize duties.
Nice To Haves
- Experience in commercial real estate or property management.
Responsibilities
- Serve as the first point of contact for the management office and Amenity Center.
- Answer and direct calls to the management office’s main line.
- Provide administrative support to management staff and engineers, including ordering supplies, maintaining files, and producing and distributing forms.
- Oversee and calculate tenant billings for utilities, work orders, purchases, and miscellaneous service requests.
- Coordinate building, tenant, and outside user group events, including vendors, room setups, catering, and other event details.
- Communicate with building tenants and vendors.
- Maintain online work-order and visitor-entry software.
- Coordinate tenant move-ins and move-outs, including loading dock and freight reservations.
- Maintain documentation for Certificates of Insurance for tenants and vendors.
- Ensure property invoices are coded and processed in a timely manner.
- Review tenant requests daily and work with building staff to resolve issues in a timely manner.
- Assist with scheduling contractor work throughout the building and communicate impacts to tenants accurately.
- Maintain and provide daily project activity reports to the security team.
- Manage Amenity Center reservations and order supplies as needed.
- Coordinate Fitness Center activities as needed and in conjunction with the fitness manager.
- Perform other related duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
