Tenant Coordinator - Rockhill

Rockpoint Group/Rockhill Management•Boston, MA

About The Position

Rockhill Management, L.L.C. is seeking a Tenant Coordinator to support management of a Class-A office tower in Boston, Massachusetts. The position reports to the Property Manager and provides administrative, tenant-service, billing, event-coordination, and operational support to the management office and building staff. The role also supports the building’s Amenity Center and Fitness Center.

Requirements

Excellent written and oral communication skills.
Ability to use discretion and demonstrate a high level of professionalism.
Critical-thinking ability.
Customer-service orientation.
Superb organizational skills and the ability to multitask and prioritize duties.

Nice To Haves

Experience in commercial real estate or property management.

Responsibilities

Serve as the first point of contact for the management office and Amenity Center.
Answer and direct calls to the management office’s main line.
Provide administrative support to management staff and engineers, including ordering supplies, maintaining files, and producing and distributing forms.
Oversee and calculate tenant billings for utilities, work orders, purchases, and miscellaneous service requests.
Coordinate building, tenant, and outside user-group events, including vendor coordination, room setups, catering orders, and related details.
Communicate with building tenants and vendors.
Maintain online work order and visitor-entry software.
Coordinate tenant move-ins and move-outs, including loading dock and freight reservations.
Maintain proper documentation for tenant and vendor Certificates of Insurance.
Ensure property invoices are coded and processed in a timely manner.
Review tenant requests daily and work with building staff to resolve issues promptly.
Assist with scheduling contractor work throughout the building and communicate its impact to tenants.
Maintain and provide daily project activity reports to the security team.
Manage Amenity Center reservations and order supplies as needed.
Coordinate Fitness Center activities as needed and in conjunction with the fitness manager.
Perform other related duties as needed.