Tenant Experience Coordinator

Transwestern•Chicago, IL

4d•$50,000 - $70,000•Onsite

About The Position

The Tenant Experience Coordinator (TEC) is the face of the tenant relations program and helps activate the building by connecting tenants, the management team, and ownership. This on-site role develops and executes tenant programming and events, builds community, and delivers customer service in building amenities and shared spaces. The coordinator is expected to be organized, enthusiastic, creative, resourceful, results oriented, operationally astute, comfortable working as part of a team, and able to take initiative. Remote and hybrid work options are not available. The role serves as the central contact for programming in amenity and common areas, develops event ideas and calendars, manages event budgets and execution, and coordinates vendors and resources. It also supports tenant communications and publications, maintains building social media accounts, and helps manage the Conference Center schedule and setup. The position collaborates with property management, building engineers, porters, tenants, and community organizations to provide a cohesive tenant experience.

Requirements

0–3 years of experience in hospitality, event coordination, marketing, or a related field is desirable.
Professional demeanor and appearance.
Excellent interpersonal, customer service, and communication skills.
Flexible and adaptable to shifting priorities.
Strong organizational skills and the ability to multitask.
Technology savvy.
Proficient in Microsoft Office Suite, Canva, Facebook, Instagram, Twitter, Google Drive, Gmail, and iOS technology.
Ability to learn new technology programs quickly.
Self-motivated.
Able to think quickly and efficiently in response to client requests and anticipate the needs of others.
Must work on-site; remote and hybrid options are not available.

Nice To Haves

Bachelor’s degree, preferably in Marketing, Graphic Design, Event Management, or a hospitality-focused field.

Responsibilities

Serve as the central point of contact for programming in the Reserve Lounge, the Parlor, FIT@500, assembly areas, public common areas, and the retail experience.
Coordinate and present event ideas and calendars to office tower management staff.
Create budgets for tenant events and programming in amenity areas, and execute events within the approved budget.
Develop and deliver tenant experiences related to wellness, relaxation, recreation, and entertainment.
Collaborate with the Management team to provide excellent customer service and achieve satisfaction ratings beyond expectations.
Maintain a calendar of tenant birthdays, anniversaries, and life events, and execute gift programs.
Maintain relationships with community organizations to identify programming opportunities; procure vendors, equipment, and giveaways, including caterers, live entertainment, and fitness instructors.
Assist with seasonal programming and décor as required.
Maintain accurate information in directories and other building publications.
Order supplies for amenity areas as approved by property management.
Maintain the Conference Center schedule, explain available options to users, document feedback, and monitor cleaning, audiovisual equipment, and furniture.
Communicate room setups to building engineers and porters, ensure setups follow client instructions, monitor no-shows and cancellations, and communicate updates as appropriate.
Create advertisements for tenant events and other programming for electronic directories, email, print, and other signage.
Attend relevant community meetings to stay informed about market developments.
Send weekly tenant update emails and monthly newsletters.
Maintain the building’s social media accounts.