Temporary Studio Operations Technician, SC Johnson College of Business

Cornell University•Ithaca, MI

23h•Onsite

About The Position

Reporting directly to the Strategic Operations and Solutions Architect, the Temporary Studio Operations Technician is responsible for providing operational management of a broadcast studio and multiple remote videoconferencing learning centers on class weekends. The Temporary Studio Operations Technician is part of a team of subject matter experts of all technology used in the studio and remote videoconferencing learning centers. This includes the resolution of all technical and non-technical issues, ranging from the simple to the highly-complex. This role is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical live class sessions in a live environment with limited supervision. This role requires working scheduled weekend broadcast shifts throughout the summer, including Saturdays and occasional Sundays. The position is expected to average 12 hours per week. This is a temporary, non‑benefits‑eligible position with an appointment period from July 1, 2026, through September 15, 2026. Visa sponsorship and relocation assistance are not available for this position.

Requirements

Associate degree with 2–4 years of relevant experience, or an equivalent combination of education and experience.
Experience with live and recorded events/broadcasts.
Experience with network infrastructure and protocols related to video conferencing.
Technical knowledge of A/V and broadcasting equipment and operations, (cameras, microphones, lighting, live troubleshooting, software-based video meeting and recording platforms, etc.).
Excellent customer service experience in a client-centered environment.
Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

Nice To Haves

Higher education experience.
Broadcasting experience.
Knowledge of Videoconferencing (Polycom, Cisco, Zoom)

Responsibilities

Performs Studio Operations duties based on a scheduled rotation and on an as needed basis.
Provides operational management of a broadcast studio and multiple videoconferencing boardroom learning centers for class weekends.
Performs advanced diagnostics, remediation, and workaround development in real-time to facilitate zero downtime in a high-profile studio.
Resolves technical issues including video conferencing, bridging, computers, and network equipment, including remote systems.
During broadcast sessions, resolves all issues, both technical and non-technical, for staff, students, and faculty.
Works closely with the teaching professor, providing instruction and direction as needed.
Provides direction to the bridge operator, network engineers and studio assistant to ensure quality standards are met.
Identifies problems (technical and non-technical) and adapts, develops, or makes improvements to existing policies and/or procedures.
Provides advanced level support to other studios on broadcast days as needed.
Maintains a professional studio environment.