Temporary Financial Aid Processing Assistant
About The Position
Texas A&M University–San Antonio’s Enrollment Management department is seeking Temporary Financial Aid Processing Assistants to support day-to-day financial aid, scholarship, administrative, and customer-service operations. The role includes reviewing student records and documentation, supporting processing workflows, entering information into Banner and related systems, and assisting students with financial aid requirements and inquiries. The assistants also support scholarship data and awarding workflows, maintain operational records, help with quality assurance and audit preparation, and assist with special projects and peak processing periods. They provide front-line service, share status updates, and refer complex questions to professional staff. Applicants must provide a cover letter, resume or CV, and professional references. All positions are security-sensitive; applicants are subject to a criminal history investigation, and employment is contingent on verification of credentials and other information required by the institution.
Requirements
- High school diploma or an equivalent combination of education and experience.
- No prior experience required.
- Ability to multitask and work cooperatively with others.
- Strong verbal and written communication skills.
Nice To Haves
- Previous experience in customer service, clerical support, data entry, student services, financial aid, scholarships, admissions, enrollment services, banking, or related administrative functions.
Responsibilities
- Review student records and documentation for completeness.
- Assist with document collection, indexing, and verification workflows.
- Enter and update information in Banner and related systems.
- Assist with routine awarding and disbursement processing.
- Monitor processing queues and workflow tasks.
- Support over-award review and correction processes.
- Assist with student communications about missing documentation and processing requirements.
- Assist with scholarship data entry and record maintenance.
- Support scholarship awarding workflows and monitor scholarship documentation requirements.
- Coordinate scholarship-related processing activities with Financial Aid and Scholarship staff.
- Assist with reconciliation and reporting activities as assigned.
- Maintain processing logs and operational records.
- Assist with file reviews and quality assurance activities.
- Support compliance and audit preparation efforts.
- Assist with special projects and peak processing periods.
- Respond to general financial aid inquiries and help students submit required documents.
- Provide status updates, direct complex questions to professional staff, and support front-line service during peak periods.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
