Financial Aid Assistant

Embry-Riddle Aeronautical University • Prescott, AZ

5d

About The Position

The Financial Aid Assistant serves as the primary point of contact for students and families seeking assistance with financial aid. The role responds to general financial aid inquiries, provides professional and courteous service, and communicates information accurately and clearly. It also involves receiving and reviewing documentation to ensure required materials are complete and properly submitted. Complex or specialized matters are escalated to Financial Aid Counselors as appropriate. The position works closely with the Bursar’s Office and Student Financial Services to help students navigate enrollment, financial aid, billing, and payment processes.

Requirements

• High school (or GED) level ability in spelling, grammar, basic composition, and math.
• Zero to one year of related work experience.
• Communication skills.
• Organizational skills.
• Reliability.

Nice To Haves

• Knowledge of Microsoft Word and Excel.

Responsibilities

• Serve as the primary point of contact for students and families seeking financial aid assistance.
• Respond to general financial aid inquiries and provide professional, courteous service.
• Communicate financial aid information accurately and clearly.
• Receive and review documentation to ensure required materials are complete and properly submitted.
• Escalate complex or specialized matters to Financial Aid Counselors as appropriate.
• Work with the Bursar’s Office and Student Financial Services to help students navigate enrollment, financial aid, billing, and payment processes.

Benefits

• Up to 18 days of paid leave in the first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• Nine or more paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for the employee for one undergraduate and one graduate degree.
• Discounted tuition rates for the employee’s spouse and dependent children up to age 26.
• Employer retirement contribution of 6% of base salary.
• A 4% matching retirement contribution with no vesting period.
• Personal leave of 15 days for non-exempt employees or 18 days for exempt full-time employees in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED