Assistant Director, Financial Aid

Appalachian State University • Boone, NC

9d

About The Position

The Assistant Director advises prospective and enrolled students, parents, and community members on federal, state, institutional, and private financial aid. The role determines students’ eligibility for financial aid and awards aid in accordance with applicable guidelines, policies, rules, and regulations. It also performs administrative functions for awarding, certifying, and establishing eligibility for financial aid programs and supports university-wide online initiatives. Public speaking is often required. The position may supervise permanent and/or temporary employees in one or more office functional areas and may review and enhance written and visual office communications.

Requirements

• Bachelor’s degree from an accredited college or university.
• One year of general administrative experience involving public contact in a higher education setting.
• Strong customer service skills.
• Excellent oral and written communication skills.

Nice To Haves

• At least one year of financial aid experience at the counselor level or higher.
• Master’s degree, especially in a related area such as higher education administration or leadership.
• Demonstrated knowledge and experience with best practices for serving diverse and underrepresented students.
• Experience with automated financial aid delivery systems such as Banner, FAMS, or SCT.
• Familiarity with report-writing tools such as BRIO, PL/SQL, or WebFOCUS.
• Highly organized, able to multitask, and detail-oriented.

Responsibilities

• Advise prospective and enrolled students, parents, and community members on federal, state, institutional, and private financial aid.
• Determine eligibility for and award financial aid in accordance with applicable guidelines, policies, rules, and regulations.
• Perform administrative functions relating to awarding, certifying, and establishing eligibility for federal, state, and institutional financial aid programs.
• Provide support for university-wide online initiatives.
• Speak publicly in a variety of capacities.
• May supervise permanent and/or temporary employees in one or more functional areas within the office.
• May review and enhance written and visual office communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager