Coordinator/ Financial Aid Processing Specialist

Louisiana State University • Letterkenny Township, PA

8d • Onsite

About The Position

The Financial Aid Processing Specialist in Louisiana State University’s Office of Financial Aid & Scholarships helps advance university and student-access objectives. With general oversight from the Senior Coordinator of Operations, the specialist processes financial aid verification documents, identifies and communicates discrepancies, calculates Return of Title IV funds, and communicates with current and prospective students and their families.

The role also counsels students on federal and state financial aid, assists with overaward situations, processes special-circumstance and independent-status petitions after counselor completion, and takes part in special projects and committee work. The position is based at LSU-BR and is not eligible for remote work.

Requirements

• Bachelor’s degree; the posting also states that a degree is not required if the candidate meets the required years of experience specified in the job description, but no such years are specified.
• Must be eligible to obtain National Student Loan Database System access.
• Must not be in default on a student loan.
• Valid U.S. work authorization at the time of hire and throughout employment.
• Skills listed: active listening, communication, confidentiality, critical thinking, customer focus, decision making, policy knowledge, and time management.

Nice To Haves

• Experience working in financial aid or an equivalent student-services setting in higher education.
• Knowledge of financial aid best practices.
• Strong team orientation and effective interpersonal skills.
• Superior written and verbal communication skills.
• Commitment to data-driven decision-making, including effective analytical skills and demonstrated results in achieving objectives and goals.

Responsibilities

• Interpret and enter verification action items for admitted and continuing students.
• Identify and resolve discrepancies between students’ self-reported information and their documentation during verification.
• Communicate verification conflicts and explain what information is needed to resolve them.
• Review subsequent FAFSA transactions for conflicts, request appropriate verification action items, and communicate identified conflicts.
• Calculate Return of Title IV funds in accordance with regulations and within Department of Education time frames.
• Monitor the posting of refunds for Title IV funds returned to the Department of Education when students officially or unofficially resign after receiving federal student aid.
• Process special-circumstance and petitions for independent status after completion by a financial aid counselor.
• Counsel and advise prospective and enrolled students about federal and state financial aid programs, including through phone, in-person, and written contact.
• Help identify and resolve overaward situations and make appropriate adjustments to financial aid programs.
• Serve as a rotating member of the satisfactory academic progress appeals committee.
• Represent LSU and the Office of Enrollment Management & Student Success at professional functions and recruiting events.
• Complete special projects as assigned.

Benefits

• Health, life, dental, and vision insurance for eligible employees and dependents.
• Flexible spending accounts.
• Retirement options.
• Various leave options.
• Paid holidays.
• Wellness benefits.
• Tuition exemption for qualified positions.
• Training and development opportunities.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level