Temporary Banker I - Granville
About The Position
Arrow Financial Corporation is hiring a Temporary Banker I for its Granville branch. The role provides customer service, processes financial transactions, responds to customer inquiries, and supports colleagues and supervisors with the branch’s daily operations. It offers temporary work experience in banking and may provide a foundation for future career opportunities with the company. The position is 40 hours per week, Monday through Saturday. Branch hours range from 8:00 a.m. to 6:30 p.m. Monday through Friday, with additional hours as needed. The role requires travel to various branches as needed and participation in a rotational Saturday schedule.
Requirements
- High school diploma or GED.
- Strong written and verbal communication skills in English.
- Commitment to high-quality customer service with a courteous, patient, and professional demeanor.
- Strong attention to detail and problem-solving skills, with the ability to follow procedures.
- Ability to manage multiple tasks while remaining aware of surroundings and priorities.
- Sound judgment, discretion, and integrity when handling confidential information.
- Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn department-specific systems and software.
- Ability to remain stationary, often standing, for prolonged periods.
- Ability to use a telephone, computer mouse, and keyboard repetitively for extended periods.
- Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
- Ability to travel to various branches as needed.
- Ability to participate in a rotational Saturday schedule.
Nice To Haves
- Two years of experience in customer service, cash handling, or retail sales.
- Bilingual ability.
Responsibilities
- Process transactions accurately and efficiently, follow cash-handling procedures, balance the cash drawer, adhere to cash limits, and buy and sell currency from the vault.
- Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
- Answer account and banking questions while complying with disclosure requirements, regulations, and customer privacy policies.
- Prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
- Reconcile and maintain the ATM daily and process night depository bags under dual control as assigned.
- Protect customer and company resources by following security requirements, including branch opening and closing protocols.
- Identify opportunities to provide additional products or services and refer customers to partners when additional expertise is needed.
- Promote self-service banking options, including mobile applications, online banking, and ATM features.
- Maintain an organized work area and complete administrative tasks such as filing, scanning checks, and organizing transaction receipts.
- Keep knowledge current and comply with applicable federal regulations and company policies and procedures.
Benefits
- Competitive compensation.
- Pleasant and inclusive work environment.
- Opportunity to gain experience and grow a career with the company.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
