Banker I - Granville

Arrow Bank NA•Granville, NY

12d•Onsite

About The Position

Arrow Financial Corporation is seeking a Banker I for its Granville office. This client-facing role provides core customer service by processing customer transactions accurately and promptly, responding to inquiries, protecting customer information, and detecting and preventing fraud. The Banker I builds quality customer relationships through caring conversations, identifies customer needs, and recommends appropriate products and services. The role also involves answering banking questions and customer service calls, supporting branch security and operational procedures, maintaining ATM and transaction records, promoting digital banking options, and referring customers to other company partners when additional expertise is needed. The position requires travel to various branches as needed and participation in a rotational Saturday schedule. The schedule is 40 hours distributed between Monday–Friday, 7:30 a.m.–6:30 p.m., and Saturday, 8:00 a.m.–12:30 p.m., with additional hours as needed. The salary range is $20.00–$22.00 per hour, commensurate with experience and education. Additional compensation may be available through the annual bonus program, subject to individual and company performance.

Requirements

High school diploma or GED required.
Two years of experience in customer service, cash handling, or retail sales preferred.
Strong written and verbal communication skills in English, including the ability to communicate clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
Commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks while remaining aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed by car, public transportation, or other reasonable means.
Ability to participate in a rotational Saturday schedule.

Nice To Haves

Bilingual communication skills.
Two years of experience in customer service, cash handling, or retail sales.

Responsibilities

Process customer transactions accurately and efficiently; follow cash-handling procedures, balance the cash drawer, observe cash limits, and buy or sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including inquiries about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and privacy policies.
Prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night-depository bags under dual control as assigned.
Protect customer and company resources by following security requirements, including branch opening and closing protocols and branch safety procedures.
Identify opportunities to provide additional products or services and generate customer referrals; refer customers to partners when additional expertise is needed.
Promote and demonstrate self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Keep current with applicable federal regulations and follow company policies and procedures.
Travel to various branches as needed to maintain customer relationships and support business objectives.
Participate in a rotational Saturday schedule to provide branch support.