Temporary Banker I - Washington County

Arrow Financial Corporation•Hudson Falls, NY

7h•$0 - $20

About The Position

Arrow Financial Corporation is hiring a Temporary Banker I to support branch operations in Washington County. The role provides customer service, processes transactions, responds to customer inquiries, and assists colleagues and supervisors with the branch’s daily operations. It is described as a temporary opportunity that can provide experience for a longer-term banking career. The position is 40 hours per week, Monday through Saturday, with branch hours ranging from 8:00 a.m. to 6:30 p.m. Monday through Friday. The schedule includes rotating Saturdays at least once a month, and additional hours as needed. The stated pay is $20.00 per hour. The role involves maintaining accurate transaction and cash-handling practices, addressing account questions in compliance with disclosure and privacy requirements, identifying and preventing fraud, supporting ATM and night-depository processes, and following branch security protocols. The Banker I also identifies referral opportunities, promotes self-service banking options, keeps the work area organized, completes administrative tasks, and follows applicable regulations and company procedures.

Requirements

High school diploma or GED.
Strong written and verbal communication skills in English, including the ability to communicate clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks while staying aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed by car, public transportation, or other reasonable means.
Ability to participate in a rotational Saturday schedule.

Nice To Haves

Two years of experience in customer service, cash handling, or retail sales.
Bilingual ability.

Responsibilities

Process customer transactions accurately and efficiently, follow cash-handling procedures, balance the cash drawer, observe cash limits, and buy or sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including inquiries about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and consumer privacy policies.
Help prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night-depository bags under dual control when assigned.
Protect customer and company resources by following security requirements and branch opening and closing protocols.
Identify opportunities to offer additional products or services and refer customers to partners when additional expertise is required.
Demonstrate self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Maintain up-to-date knowledge of and comply with applicable federal regulations and company policies and procedures.