Temporary Banker I - Granville

Arrow Bank NA•Granville, NY

About The Position

Arrow Financial Corporation is hiring a Temporary Banker I in Granville. This temporary role provides experience in banking and supports the daily operation of the branch. The Banker processes customer transactions, responds to inquiries, and assists colleagues and supervisors. The position is 40 hours per week, Monday through Saturday, with branch hours ranging from 8:00 a.m. to 6:30 p.m. Monday through Friday. Additional hours may be needed. The salary is $20.00 per hour. The role involves customer service, accurate transaction processing, cash handling, answering account questions, fraud prevention, and maintaining compliance with applicable regulations and company procedures. The Banker also supports branch security and operations, refers customers to relevant products and services, promotes self-service banking options, and performs administrative tasks. Travel to various branches may be needed.

Requirements

High school diploma or GED.
Strong written and verbal communication skills in English, including the ability to communicate clearly and professionally with customers, internal partners, management, and other stakeholders.
Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, including the ability to follow procedures.
Ability to manage multiple tasks while remaining aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to use a telephone, computer mouse, and keyboard repetitively for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches by car, public transportation, or other reasonable means.

Nice To Haves

Two years of experience in customer service, cash handling, or retail sales.
Bilingual ability.

Responsibilities

Process transactions accurately and efficiently; follow cash-handling procedures; balance the cash drawer; adhere to cash limits; and buy and sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including questions about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and consumer privacy policies.
Prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night depository bags under dual control when assigned.
Protect customer and company resources by following security requirements and branch opening and closing protocols.
Identify opportunities to provide additional products or services and refer customers to partners when additional expertise is needed.
Promote and demonstrate mobile applications, online banking, ATM functions, and other self-service banking options.
Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Maintain current knowledge of and adhere to applicable federal regulations and company policies and procedures.
Travel to various branches as needed to maintain client relationships and support business objectives.
Participate in a rotational Saturday schedule to provide branch support.