Teller - Full time

Northwest Bank•Amherst, OH

8d•Onsite

About The Position

Northwest Tellers are important members of the retail network team and frequently interact with customers. They deliver an excellent customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education and service, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, by phone, and through email, while contributing to branch sales goals and championing customers’ financial wellness. Tellers maintain knowledge of bank products, services, digital offerings, office systems, and software. They follow security, dual-control, compliance, risk, and operational procedures; balance teller drawers and assist with balancing vaults, ATMs, and other devices as needed; and participate in branch opening and closing tasks. They complete assigned training, contribute to team operations, and work scheduled evening hours and weekends as needed.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing.
Ability to listen actively, share information, and facilitate open exchange of ideas.
Ability to set courses of action, track work progress, and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of customer concerns, and work to resolve issues.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver an exceptional customer experience in person, by phone, and through email, and uphold the organization’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work professionally and respectfully with coworkers to complete daily tasks, support management requests, and contribute as part of a team.
Work scheduled or assigned evening hours and weekends as needed.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office and department-specific computer applications and software to make effective use of technology.
Work with on-site equipment.