Teller

PNC•North Cape May, NJ

14d•$33,000 - $55,000•Onsite

About The Position

The Teller delivers a customer experience focused on improving customers’ financial wellbeing and building loyalty while increasing share of wallet. The role processes a variety of customer interactions, explains available alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The Teller also engages with customers in the lobby and helps them use technology, tools, and resources to manage their financial transactions and meet their needs. The position applies product and procedural knowledge to resolve customer problems and follows policies and procedures, using sound judgment within established limits. It ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. This is a full-time, in-office role within PNC’s retail organization, based in North Cape May, New Jersey. Prior experience and a university or college degree are not required.

Requirements

No prior experience is required.
A university or college degree, high school diploma, or GED is not typically required for roles at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and prioritize customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance