Teller - Lake City/The Villages

Seacoast Bank Careers•Lake City, FL

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. The role is responsible for balancing cash drawers, providing product and service information, and delivering an exceptional customer experience. Tellers proactively identify and refer sales opportunities to support individual, departmental, and organizational goals while earning customer trust through honesty, integrity, and professionalism. The position builds customer relationships by preparing for interactions, establishing rapport, asking questions to understand customers’ current and future financial goals, matching needs to Seacoast Bank products and services, explaining those offerings, and seeking referrals. Tellers respond promptly to customer needs, listen and communicate effectively, and seek appropriate assistance with complex financial matters. They balance business needs with customer requests while managing potential risk, embrace new technology and industry changes, participate in community events, and collaborate with branch associates and colleagues across the organization. The role also develops knowledge of consumer deposit and lending products, outbound calling, referral opportunities, banking products and services, and customer-facing technology and self-service options. Operational duties include processing checks, cash, and negotiable instrument sales in accordance with bank policies and procedures; complying with AML/BSA, audit, operational, dual-control, security, business continuity, and other regulated banking requirements; and helping remediate audit, scorecard, and quality-control deficiencies. Tellers resolve customer concerns professionally and promptly, escalating issues when needed, monitor their work for accuracy, balance their cash drawer daily, follow management direction, adhere to the Code of Conduct, and follow safety and security procedures. Vault responsibilities may be assigned. The position requires a high school diploma or equivalent and at least six months of cash-handling experience. A flexible schedule is required, including availability during operating hours, weekends, and occasional non-bank operating hours. Associates must comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements and complete required annual training on time. The duties described are general and are not an exhaustive list of responsibilities, duties, or skills.

Requirements

High school diploma or equivalent required.
At least 6 months of cash-handling experience required.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite software.
Compliance with applicable legal, ethical, regulatory, and bank risk-mitigation requirements and timely completion of required annual training.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Handle routine and complex customer transactions, including check cashing, deposits, and withdrawals.
Balance the cash drawer daily and monitor work for accuracy.
Provide information about products and services and deliver an exceptional customer experience.
Identify and refer sales opportunities to support individual, departmental, and organizational goals.
Build customer relationships, understand financial goals, match needs to bank products and services, explain offerings, and ask for referrals.
Respond promptly to customer needs and service requests, resolving concerns or escalating them as appropriate.
Seek assistance with complex financial matters and balance customer requests with business needs and risk management.
Develop knowledge of consumer deposit and lending products, outbound calling, internal referral opportunities, banking presentations, and customer-facing technology and self-service products.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Process checks, cash, and sales of negotiable instruments according to bank policies and procedures.
Comply with AML/BSA, audit, operational, dual-control, security, business continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Follow management direction to address difficult customer objections and retain customer relationships.
Adhere to the bank’s Code of Conduct and all safety and security procedures.
May perform vault responsibilities.
Complete required annual training on time and comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements.