Teller - Southern Trace/The Villages

Seacoast Bank•The Villages, FL

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, withdrawals, and sales of negotiable instruments. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers proactively identify and refer sales opportunities while building customer trust through honesty, integrity, and professionalism. The position develops customer relationships by preparing for interactions, building rapport, understanding customers’ current and future financial goals, matching needs to Seacoast Bank products and services, and explaining those offerings. It also responds promptly to customer requests, seeks help with complex financial matters, balances customer requests with business and risk needs, participates in community events, collaborates with colleagues, and develops knowledge of deposit and lending products, outbound calling, referral opportunities, and customer-facing technology. Operational duties include processing transactions in accordance with bank policies, complying with AML/BSA, audit, security, dual-control, business-continuity, and other banking requirements, assisting with remediation of deficiencies, resolving or escalating customer concerns, monitoring work for accuracy, following management direction and the Code of Conduct, and following safety and security procedures. Vault responsibilities may be assigned.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite.
Flexible schedule with availability during operating hours, including weekends and occasional non-bank operational hours.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services.
Bilingual English/Spanish skills.

Responsibilities

Handle routine and complex customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments.
Balance the cash drawer daily and monitor work for accuracy.
Provide information about bank products and services and deliver an exceptional customer experience.
Identify and refer sales opportunities to support individual, departmental, and organizational goals.
Prepare for customer interactions, build rapport, and use questions to understand customers’ financial goals.
Match customer needs to Seacoast Bank products and services and explain those offerings clearly and confidently.
Ask new and existing customers for referrals and identify opportunities to refer customers to internal business partners.
Respond promptly to customer needs and service requests, seeking appropriate assistance with complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Develop knowledge of consumer deposit and lending products and processes, outbound calling, and customer-facing technology; discuss and enroll customers in self-service products and processes.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Observe presentations about banking products and services through networking events.
Process transactions in accordance with current bank policies and procedures.
Comply with AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues as needed.
Follow management direction, the bank’s Code of Conduct, and all safety and security procedures.
May be assigned vault responsibilities.