Teller - Lake Sumter/The Villages

Seacoast Bank Careers•The Villages, FL

11h

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers identify and refer sales opportunities while building customer trust through honesty, integrity, and professionalism. The position builds relationships by preparing for customer interactions, establishing rapport, asking questions to understand current and future financial goals, and matching customer needs to Seacoast Bank products and services. Tellers explain products and services, seek referrals, listen effectively, respond promptly to service requests, and refer complex financial matters to appropriate colleagues. They balance customer requests with business needs and risk considerations, embrace technology and industry changes, participate in community events, and collaborate across the organization. Operational duties include processing checks, cash, and negotiable instrument sales according to bank policies; adhering to AML/BSA, audit, security, dual-control, business-continuity, and other banking requirements; helping remediate audit, scorecard, and quality-control deficiencies; resolving customer concerns; and monitoring work for accuracy while balancing the cash drawer daily. The role also develops familiarity with consumer deposit and lending products, outbound calling, and referral opportunities with internal business partners. Associates must comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements and complete required annual training on time.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operational hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services.
Bilingual English/Spanish skills.

Responsibilities

Process customer transactions, including check cashing, deposits, and withdrawals.
Balance the cash drawer daily and monitor work for accuracy.
Provide information about bank products and services and deliver an exceptional customer experience.
Identify and refer sales opportunities and match customer needs to Seacoast Bank products and services.
Build customer relationships, understand financial goals, explain products and services, and ask for referrals.
Respond promptly to customer needs and concerns, escalating issues when appropriate.
Refer complex financial matters to appropriate people and balance customer requests with business needs and risk.
Process checks, cash, and negotiable instrument sales in accordance with bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements.
Help remediate audit, scorecard, and quality-control deficiencies.
Develop familiarity with consumer deposit and lending products and processes, outbound calling, and referral opportunities with internal business partners.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Complete required annual training on time and comply with applicable legal, ethical, regulatory, and risk-mitigation requirements.