Teller - Southern Trace/The Villages

Seacoast Bank Careers•The Villages, FL

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers proactively identify and refer sales opportunities while earning customer trust through honesty, integrity, and professionalism. The position builds customer relationships by preparing for interactions, establishing rapport, asking questions to understand customers’ financial goals, matching needs to Seacoast Bank products and services, explaining those offerings, and seeking referrals. It also involves developing knowledge of consumer deposit and lending products, outbound calling, referral opportunities, and customer-facing technology, as well as participating in community, charitable, or civic events and collaborating with colleagues. Operational responsibilities include processing checks, cash, and negotiable instruments according to bank policies; maintaining compliance with AML/BSA, audit, security, dual-control, business-continuity, and other banking requirements; helping remediate deficiencies; resolving customer concerns; and following the bank’s Code of Conduct and safety and security procedures. Vault responsibilities may be assigned. Associates must comply with applicable legal, regulatory, ethical, and risk-mitigation requirements, including completing required annual training.

Requirements

High school diploma or equivalent required.
At least 6 months of cash-handling experience required.
Flexible schedule with availability during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services.
Bilingual English/Spanish skills.

Responsibilities

Handle customer transactions, including check cashing, deposits, and withdrawals.
Balance cash drawers daily and monitor work for accuracy.
Provide information about bank products and services and deliver a positive customer experience.
Build customer relationships, identify customer needs, explain relevant products and services, and request referrals.
Identify and refer sales opportunities to support individual, departmental, and organizational goals.
Develop knowledge of consumer deposit and lending products and processes, outbound calling, internal referral opportunities, and customer-facing technology.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Process checks, cash, and negotiable instrument sales in accordance with bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, or quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues when appropriate.
Follow management direction to resolve more difficult customer objections and retain customer relationships.
Follow the bank’s Code of Conduct and all safety and security procedures.
May perform vault responsibilities.
Complete required annual training and comply with legal, regulatory, ethical, and risk-mitigation requirements.