Teller

Flagstar Bank • Yonkers, MD

6d • $17 - $24

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role interacts with clients, greets them as they enter the financial center, and provides quick and efficient service. The Teller processes financial transactions accurately, efficiently, and courteously while maintaining operational standards.

The role also supports internal business partners, including the Private Client Group, and may provide operational coverage at alternate financial center locations based on business needs. The Teller completes required training, participates in team meetings and procedural updates, and supports ongoing professional development. Additional duties and special projects may be assigned.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• At least 1 year of client service experience.
• Detail-oriented and able to multitask.
• Strong interpersonal skills.
• Ability to enter numerical data on a computer with speed and accuracy.
• Ability to respond promptly to client needs, follow through, and resolve issues pleasantly and helpfully.
• Client-service orientation, enthusiasm, teamwork, and a professional demeanor.
• Some travel may be involved.
• The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Cash-handling experience; preferred experience is less than 1 year.
• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.

Responsibilities

• Greet clients promptly and provide friendly, courteous, professional, accurate, and efficient service.
• Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries to appropriate team members when necessary.
• Respond to client questions, resolve routine service requests, and identify when escalation or referral is needed.
• Process financial transactions in accordance with bank policies and regulatory requirements, including deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, wire transfer data entry and processing, and Currency Transaction Reports (CTRs) and required documentation.
• Maintain cash controls and security standards, buy and sell cash to and from the vault as needed, and stay within established cash limits.
• Balance the daily cash drawer, negotiable instruments, and processed transactions; reconcile them with system totals.
• Record and verify transaction totals in bank systems to maintain accurate financial records.
• Follow operational procedures designed to mitigate risk and safeguard bank assets.
• Complete required compliance, regulatory, operational, and job-related training within established deadlines.
• Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
• Provide coverage and operational assistance at alternate financial center locations based on business needs.
• Participate in team meetings, procedural updates, and professional development activities.
• Perform special projects and additional duties as required.
• Comply with applicable regulatory and compliance policies, standards, and federal, state, and local laws and regulations.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Comprehensive leave program.
• Total compensation may include variable incentives, bonuses, commissions, or other awards, as described in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED