Teller Eagle Pass Main

PNC Bank•Eagle Pass, TX

1d•Onsite

About The Position

As a full-time Teller in PNC's Retail Branch Banking Network, you will provide exceptional customer service and accurately perform high-volume customer banking transactions. You will educate customers on innovative technology and develop banking product referral opportunities through strong customer relationship skills. This in-office position is based at the Eagle Pass Main branch in Eagle Pass, Texas. Spanish bilingual ability is preferred. The role focuses on improving customers' financial well-being and building loyalty while increasing their use of PNC services. You will handle customer interactions, explain available options for financial transactions, identify needs and opportunities, and refer customers to appropriate branch staff. You will also support efficient and accurate teller and branch operations while following applicable policies and procedures.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

Bilingual Spanish ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience that supports customers' financial well-being, builds loyalty, and increases share of wallet.
Process a variety of customer interactions and banking transactions accurately.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.