Teller - McPherson-Main

Peoples Bank and Trust•McPherson, KS

About The Position

The Teller works in direct contact with customers in a professional environment and performs basic administrative, technical, and professional duties within the bank. The position recommends products and services to customers and business entities to improve their banking experience. The Teller reports to the Frontline Manager. The role involves customer service and banking transactions, maintaining a balanced cash drawer, assisting with mail and night drop transactions, answering teller-related calls, and helping with balancing, vault balancing, ordering money, and training new tellers as needed. The Teller is also expected to represent the bank favorably in the community and participate in its High-Performance Growth strategy. The position is performed in a climate-controlled professional office environment with adequate lighting. It requires clear communication, regular typing and mouse use, and the ability to occasionally lift or move up to 25 pounds, as well as stand, sit, bend, kneel, squat, and walk for long periods.

Requirements

High school diploma or equivalent required.
Knowledge and understanding of paying and receiving teller duties.
Understanding of Peoples Bank and Trust policies and procedures related to services provided.
Attention to detail; strong written and verbal communication; self-motivation and self-management; problem-solving; organization; analytical and interpersonal skills; customer relationship building; time management; computer literacy; and strong multitasking ability.
Ability to speak effectively and communicate clearly.
Ability to hear average conversations in an office environment around customers and bank personnel.
Ability to type throughout the day and use hands to type and maneuver a mouse regularly.
Close, color, and peripheral vision; depth perception; and ability to adjust focus, with 20/20 vision with or without corrective lenses.
Ability to occasionally lift or move up to 25 pounds unassisted and to stand, sit, bend, kneel, squat, and walk for long periods.
Ability to reason through a variety of variables under limited standardization.
Strong numeric capabilities, including adding, subtracting, multiplying, and dividing using whole numbers and common fractions.
Ability to read, analyze, and interpret documents and communicate clearly.

Nice To Haves

1+ years of banking or customer service experience preferred.

Responsibilities

Engage customers according to the bank benchmark service standards.
Recommend products and services to customers based on their needs.
Cash checks and handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments.
Maintain a balanced cash drawer.
Assist with mail and night drop transactions.
Answer teller-related issues on incoming phone calls.
Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed.
Project a favorable image of the bank to the community.
Demonstrate a commitment to and participate in the bank’s High-Performance Growth strategy.
Perform other duties as assigned.