Teller Eagle Pass Main

PNC•Eagle Pass, TX

3d•Onsite

About The Position

At PNC, the Teller provides exceptional customer service and accurately completes a high volume of customer banking transactions. The role educates customers about innovative technology, identifies opportunities to refer banking products, and builds customer relationships. This position is part of PNC's Retail Branch Banking Network and is based at the Eagle Pass Main branch in Eagle Pass, Texas. It is an in-office role. Spanish bilingual ability is preferred. The Teller delivers a customer experience focused on financial wellbeing and loyalty while helping increase customers’ share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. Tellers also engage customers in the lobby, promote suitable PNC products, and educate customers on using technology, tools, and resources. They use product and procedural knowledge to resolve customer problems and follow policies and procedures while ensuring teller and branch daily operations and maintenance transactions are accurate and efficient. PNC emphasizes customer focus and effective management of business risks. Prior experience is not required, and the role does not require a degree, certification, or license. PNC states that it does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
Bilingual Spanish ability is preferred.

Nice To Haves

Bilingual Spanish ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing, creating loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers on alternatives for their financial transactions.
Identify banking opportunities during customer interactions and refer customers as appropriate.
Use meaningful conversations to identify opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on financial transaction options by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.