Teller

Hills Bank•North Liberty, IA

About The Position

The Teller directly serves bank customers by handling deposits, withdrawals, payments, and other checking, savings, credit, and loan transactions. The role also supports customers with services such as issuing official checks and money orders, redeeming bonds, and accessing safe deposit boxes. Tellers provide a high level of customer service, identify customer needs, refer customers to other bank departments, and support the bank’s sales efforts and product campaigns. The position is responsible for following bank procedures and applicable compliance requirements, maintaining confidentiality, balancing a cash drawer, and helping reconcile discrepancies. Duties may also include processing night deposits under dual control, answering customer and internal telephone inquiries, participating in community events, and assisting with other bank activities as needed. Hills Bank provides a designated Teller career path and detailed training. New employees begin with foundational and teller training, receive on-the-job shadowing, and may progress through Teller 1, Teller 2, and Teller 3 training and evaluation requirements. The position is full-time, averages 40 hours per week, and is scheduled Monday through Friday with availability between 8:15 a.m. and 5:45 p.m., plus every other Saturday morning from 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour, and the role is eligible for a Spanish proficiency pay differential.

Requirements

Preferably a high school degree or equivalent.
One to two years of experience in a related position; preferably retail experience involving cash handling.
Computer skills and ability to use office equipment typical of an office environment.
Dexterity to count money.
Ability to lift 50 pounds.
Ability to successfully complete the training and evaluation requirements for progression from Teller 1 to Teller 2 to Teller 3.
Availability for the stated weekday schedule and every-other-Saturday morning schedule.
Participation in at least three bank-sponsored or community events annually.

Nice To Haves

Spanish proficiency; the position is eligible for a Spanish proficiency pay differential.

Responsibilities

Provide exceptional service to bank customers and understand their needs and the bank products available.
Receive and process checking and savings transactions, loan payments, credit card transactions, and other account transactions.
Issue official checks, money orders, and bank checks; redeem bonds and assist customers with additional services.
Verify significant information as required by bank policy and follow procedures when processing transactions.
Handle collections and disbursements appropriately, maintain customer confidentiality, and exercise good judgment when responding to inquiries and resolving problems.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control at all times.
Assist customers with safe deposit box access while following bank procedures.
Comply with laws and regulations related to teller duties, including bank secrecy, privacy, and funds availability requirements.
Answer customer and internal staff telephone inquiries about accounts and related banking matters.
Maintain required working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances.
Assist supervisors in reconciling errors or discrepancies and obtain working money supplies as needed.
Support sales efforts by identifying customer financial service needs, cross-selling services, advising customers about promotions, and referring customers to appropriate bank departments.
Participate in retail product campaigns, special events, and promotions; use the bank’s CRM system to personalize interactions and record referrals and customer opportunities.
Adhere to customer service standards through the Voice of the Customer program.
Participate in at least three bank-sponsored or community events annually and assist with other bank activities or duties as assigned.
Complete training and evaluation requirements for progression through the Retail Teller Career Path.