Teller

Tompkins Community Bank•City of Yonkers, NY

About The Position

The Teller enhances the branch customer experience through digital engagement, lobby management, transaction processing, and retail service interactions. The role accurately and efficiently processes financial transactions, provides exceptional customer service, supports operational excellence, and connects clients with appropriate financial solutions while complying with regulatory and bank requirements. The position works with moderate to close supervision on basic tasks and close supervision on complex tasks. Support across multiple branch locations may be required as business needs dictate. The position aims to deliver a welcoming, personalized banking experience; process transactions accurately and efficiently; maintain operational integrity and manage risk; identify customer needs and support referrals to banking partners; and contribute to effective branch operations through cash management, balancing, reporting, and teamwork.

Requirements

High school diploma or GED required.
Demonstrated customer service skills delivering an exceptional client experience.
Strong organizational, communication, and problem-solving abilities.
Ability to follow detailed procedures and instructions accurately.
Ability to operate teller equipment and learn banking systems efficiently.
Proficient computer skills and general technology literacy.
Ability to lift and move up to 50 pounds frequently.
Ability to remain sitting or standing in stationary positions for extended periods as required.
Ability to bend, reach, lean, push, and perform other routine physical activities associated with a branch environment.
Ability to use standard office and banking equipment, including keyboards and computers, with frequent data entry and manual dexterity.
Ability to work effectively in a branch and office environment while performing essential job functions with or without reasonable accommodation.

Nice To Haves

Cash handling experience preferred.

Responsibilities

Greet customers in a friendly, professional, and courteous manner; deliver exceptional service and promptly resolve routine concerns.
Understand customer needs, respond to inquiries about accounts, balances, and transactions, and provide appropriate solutions.
Process deposits, withdrawals, check cashing, transfers, loan payments, and credit card payments accurately and efficiently.
Issue cashier’s checks, approved cash advances, and other authorized transactions; provide safe deposit box and routine retail banking services.
Balance cash drawers, maintain accurate daily settlements, manage assigned cash levels, and process excess or mutilated currency according to procedures.
Verify, wrap, and maintain coin and currency inventories; support branch operations through accurate recordkeeping and controls.
Follow banking regulations, internal controls, policies, and procedures; prepare and review required reports, including applicable regulatory documentation.
Use sound judgment to help prevent losses and reduce fraudulent activity, while supporting organizational safety, security, and compliance objectives.
Partner with internal departments to resolve operational issues and stay informed about operational and procedural changes.
Support branch staffing needs, including assignments at other locations, branch schedules, opening and closing duties, and other assigned responsibilities.
Contribute to special initiatives and ad hoc assignments that support evolving business needs and professional development.
Apply customer focus, communication, relationship-building, problem-solving, decision-making, and risk-management practices in daily work.