Teller

Bangor Savings Bank•Portland, ME

About The Position

The Teller provides friendly, accurate, and efficient customer service by greeting customers, building rapport, and meeting their transactional needs in accordance with the Bank’s Customer Experience standards. The role contributes to sales growth by understanding customers’ financial needs and goals, recommending appropriate solutions, and referring customers to business partners when more specialized assistance is needed. The position may also involve vault cash and ATM responsibilities. Tellers process and document transactions in compliance with Bank policies, procedures, and performance standards; handle routine transaction issues; determine whether deposit items require holds; and remain alert to fraud. They support operational, security, risk-management, regulatory, and audit requirements. The role also requires teamwork, professionalism, punctuality, and may include training new employees, performing additional duties, and traveling to other branches for coverage. The work is performed in a general office environment and may involve moving coin bags short distances and moderate lifting, reaching, walking, sitting, and standing.

Requirements

High school diploma or equivalent.
Demonstrated personal computer literacy.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to move coin bags short distances and perform moderate lifting up to 50 pounds, along with moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller, cash-handling, and/or sales experience is helpful.

Responsibilities

Greet customers in a friendly manner, build relationships, and provide high-quality service in keeping with the Bank’s customer experience standards.
Engage customers to understand their financial needs and goals, recommend appropriate solutions, and refer them to other team members or business partners as appropriate.
Understand and promote the Bank’s products and services, and use its sales and coaching processes and action plans to work toward goals.
Process customer transactions accurately, efficiently, and courteously in compliance with Bank policies and procedures.
Maintain accurate cash and transaction records and meet established teller performance standards.
Handle routine transaction issues independently and refer customers to appropriate staff for advanced problem resolution.
Determine whether holds should be placed on items presented for deposit and identify potential fraudulent activity using current fraud alerts.
Follow operational, risk-management, and security policies and procedures, and assist with regulatory compliance, operational functions, and audits in the Branch.
Work harmoniously with colleagues, contribute to Bank goals, and meet punctuality, attendance, and professionalism standards.
May train or assist in training new employees and perform additional duties as requested.
Travel to other branches for coverage when required.
May have vault cash and ATM responsibilities.