Teller

Glacier Bancorp, Inc.•Hailey, ID

87d•Onsite

About The Position

Mountain West Bank is seeking a part-time Bank Teller. The Teller supports the bank’s mission to deliver exceptional customer experiences and is expected to bring a customer-first mindset, enthusiasm, clear communication, strong customer service, and impeccable manners. The role includes comprehensive training and offers growth opportunities, including potential progression to Personal Banker, Customer Service Manager, Branch Manager, and other positions. Training is followed by placement in a Coeur d’Alene, Post Falls, or Hayden branch. Consistent and predictable attendance is an essential function, and the position reports to the Customer Service Manager. This is an hourly, part-time position requiring availability Monday through Friday between 8:15 a.m. and 5:15 p.m., for a total of 25 hours per week. Pay depends on experience. The work is performed indoors in a climate-controlled shared work area with moderate noise.

Requirements

High school diploma or equivalent.
At least 6 months of prior customer service experience.
Excellent communication and interpersonal skills.
Strong technology aptitude and knowledge of computer systems.
Ability to efficiently use multiple computer programs and systems simultaneously.
Availability Monday through Friday between 8:15 a.m. and 5:15 p.m. for 25 hours per week.
Ability to maintain regular, reliable, and timely attendance.
Ability to work extended hours or travel off site when required or requested by management.
Ability to perform the listed physical duties, including occasional lifting or moving of up to 10 pounds, and to climb or descend stairs in an emergency.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Nice To Haves

Jack Henry experience.
At least 6 months of prior cash handling experience.

Responsibilities

Receive checking and savings deposits; verify cash and endorsements, obtain proper identification for cash back, and issue deposit receipts.
Examine deposited checks, determine funds availability under applicable regulations, and complete hold notices.
Process savings withdrawals and cash checks after verifying endorsements, identification, and validity.
Identify counterfeit currency.
Answer basic customer questions about interest rates, service charges, and account histories while complying with disclosure, regulatory, and privacy requirements.
Cross-sell bank products and services.
Refer customers to the appropriate department when issues cannot be resolved at the teller line.
Count and roll loose coins.
Issue personal money orders and cashier’s checks; accept orders and payment for U.S. Savings Bonds; and sell American Express Travelers Checks.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while ensuring teller drawer cash limits are not exceeded.
Ensure the teller station is properly supplied.
Follow procedures for removing accounts for dormancy.
Balance the drawer daily, including periodic batching of cashed checks.
Process cash advances and redeem U.S. Savings Bonds.
Maintain appropriate currency logs.
Follow bank policies and procedures and perform other transactions as needed in accordance with them.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.