Teller

First Interstate•Atlantic, IA

12d•Onsite

About The Position

The Teller is responsible for daily teller transactions in both the lobby and drive-up locations of the Atlantic, Iowa branch. The role delivers outstanding client service and develops and maintains client relationships by identifying opportunities to refer clients to additional products and other lines of business. The Teller processes deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, savings bond redemptions, consumer credit card applications, and other client requests. The position also reconciles the cash drawer, follows bank operations and security procedures, protects confidential information, participates in training and volunteer activities, and supports team members.

Requirements

High school diploma or GED required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Experience in a cash handling role preferred.

Responsibilities

Process client account transactions, including deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer client questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, such as account closures, check orders, foreign currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Follow bank operations and security procedures, including dual-control functions, client traffic surveys, auditing other teller currency, and assisting with proof certification.
Maintain client confidentiality and protect bank operations by cautioning others about potential breaches.
Attend training sessions to enhance job knowledge.
Welcome new or different requests and support team members in accomplishing results.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.