TELLER

First Bank, Upper Michigan•Iron Mountain, MI

12d•Onsite

About The Position

The Teller helps customers with routine financial transactions, including deposits, withdrawals, loan payments, and cashier’s checks. The role also provides basic customer service by answering phones, directing customers, and forwarding requests to other Bank departments. The Teller maintains accurate transaction records and balances the cash drawer and branch capture work, while keeping the teller area organized and stocked. The position also involves account maintenance, completing forms and applications, and complying with Bank Secrecy Act and other regulatory requirements and training. The Teller works in a professional office setting and routinely uses standard office equipment. The position is full-time, Monday through Friday, 8:15 a.m. to 5:15 p.m.; occasional evening and weekend work may be required as duties demand. Some primarily local, business-day travel is expected, and attendance at meetings is required. Physical demands may include repetitive equipment use, lifting or moving up to 25 pounds, and walking, standing, sitting, bending, talking, hearing, and communicating.

Requirements

Numerical aptitude, accurate typing, computer skills, and calculator skills are necessary.
Cash handling ability and strong interpersonal skills are required.
Must understand Bank products and services and be able to explain them.
Must demonstrate professionalism and respect confidentiality at all times.
Cash handling, keyboard and numeric skills, and experience working with customers or the public are preferred.
A valid driver’s license and insurability are required if driving.

Nice To Haves

Cash handling experience.
Keyboard and numeric skills.
Experience working with customers or the public.

Responsibilities

Greet and direct customers and answer phones as instructed.
Perform basic transactions, including withdrawals, deposits, loan payments, and cashier’s checks.
Process night drops, drop-offs, and mail.
Keep the teller area organized and supplies stocked for front-line and drive-thru services.
Maintain accurate records, balance daily, and account for the cash drawer.
Process and balance Branch Capture work and make adjustments as needed.
Perform general account maintenance, including address changes and check and debit card orders.
Complete forms and applications, including stop-pay requests, disputes, and debit card applications.
Comply with Bank Secrecy Act requirements, Bank policies and procedures, and other compliance and regulatory training requirements.
Assist officers with customer service administrative duties.
Assume and accomplish other duties as assigned.
Attend required meetings and help maintain the organization of individual and shared work areas.