Teller - Chiefland

Seacoast Bank Careers•Chiefland, FL

20d

About The Position

The Teller handles customer transactions ranging from routine to complex, including check cashing, deposits, withdrawals, and sales of negotiable instruments. The role balances cash drawers, provides information about products and services, identifies and refers sales opportunities, and builds customer trust through honest, professional service. The Teller develops customer relationships by preparing for interactions, asking questions to understand financial goals, matching customer needs to bank products and services, explaining those offerings, and seeking referrals. The role responds promptly to customer requests, listens effectively, seeks assistance with complex matters, and balances customer needs with business and risk considerations. The Teller also learns about consumer deposit and lending products, outbound calling, referral opportunities, banking technology, and customer self-service options. Operational responsibilities include following bank procedures for transactions, complying with AML/BSA and other regulatory, audit, security, and dual-control requirements, helping remediate audit or quality-control deficiencies, resolving customer concerns, and monitoring work for accuracy. The role may include vault responsibilities. Associates must follow the bank’s Code of Conduct and safety and security procedures, complete required annual training, and comply with applicable legal, ethical, regulatory, and risk-mitigation requirements.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite software.
Ability to comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience.
Bilingual English/Spanish skills.

Responsibilities

Process customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments, in accordance with bank policies and procedures.
Balance the cash drawer daily and monitor work for accuracy.
Provide information about bank products and services and identify and refer sales opportunities.
Build customer relationships by preparing for interactions, asking questions to understand financial goals, matching needs to products and services, explaining offerings, and asking for referrals.
Respond promptly to customer needs and service requests; resolve concerns professionally and escalate issues when needed.
Seek appropriate assistance with complex financial matters and balance customer requests with business needs and potential bank risk.
Develop knowledge of consumer deposit and lending products and processes, outbound calling, internal referral opportunities, and customer-facing technology and self-service products.
Comply with AML/BSA requirements, audit and operational procedures, dual-control requirements, security, Business Continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Follow management direction to address difficult customer objections and retain customer relationships.
Collaborate with branch associates and colleagues across the organization, and participate in community, charitable, or civic events.
Follow the bank’s Code of Conduct and all safety and security procedures; complete required annual training.
May be assigned vault responsibilities.