Teller

Michigan Schools and Government Credit Union • St. Clair Shores, MI

5d • Onsite

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Teller to deliver a dependable, exceptional member experience. The role involves accurately completing teller transactions, identifying members’ needs, and recommending relevant products and services to strengthen member relationships. Tellers work with the branch team to serve members promptly and efficiently and follow MSGCU service standards and procedures.

The position is based in an office and branch environment. Occasional travel throughout MSGCU’s service area may be required to support other branches as business needs require. The job may involve exposure to robbery risk, with annual instructions and procedures provided to minimize risk. Physical work may involve sitting or standing for most of the time, brief periods of walking, and occasional lifting or moving of up to 10 pounds.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
• Effective listening and communication skills.
• Ability to provide professional, efficient, courteous service and build member relationships.
• Ability to accurately complete transactions and follow cash-control procedures.
• Ability to identify member needs and discuss relevant products and services.
• Ability to occasionally lift or move up to 10 pounds.

Responsibilities

• Provide courteous, professional service and build trusting relationships with members by taking a sincere interest in their needs and financial success.
• Work with the branch team to ensure members are served efficiently and promptly.
• Accurately process teller transactions, including check cashing, deposits, withdrawals, member payments, certificate of deposit transactions, and member account maintenance.
• Balance the cash drawer and checks at the end of the day.
• Follow cash-control procedures, including drawer limits, buy/sell procedures, and dual control.
• Use a consultative approach and high-impact questions to identify member needs and generate referrals.
• Use knowledge of MSGCU products and services to cross-sell relevant solutions and explain their benefits and value to members.
• Handle member complaints and resolve issues by identifying mutually beneficial solutions.
• Act with urgency, professionalism, efficiency, accuracy, and responsibility for outcomes.
• Listen actively, share helpful information, collaborate, and participate in team discussions.
• Model honesty, integrity, and authenticity, and address difficult issues responsibly.
• Seek opportunities for growth and be willing to work in other areas as requested.
• Travel occasionally throughout MSGCU’s service area to support other branches as business needs require.

Benefits

• Medical, dental, and vision coverage starting on the first day.
• An HSA-eligible medical plan with no monthly premium for the employee and family is available.
• For eligible team members age 21 or older, a 3% employer contribution to the 401(k) and a 100% match on the next 7% contributed.
• 12 paid holidays.
• Up to 120 hours of PTO during the first year of service, prorated based on start date.
• Retirement plan contributions.
• Discounts on loans.
• Vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED