Teller

Associated Bank•Council Bluffs, IA

About The Position

The Teller provides fast, friendly customer service and accurately processes customer transactions in accordance with required policies and procedures. The role supports sales by identifying customer needs, sharing product and service promotions, and referring customers to colleagues who can assist with financial solutions. Tellers may be asked to work at multiple branch locations to support branch and customer needs. The position includes handling cash and other transactions, maintaining accurate records, supporting customer relationships, answering telephone inquiries, and assisting with office and branch operations. Depending on the office, responsibilities may also include servicing ATMs, the safe deposit area, the vault, and the night drop. In offices with safe deposit functions, the Teller monitors access to boxes, maintains lease agreements, and answers customer questions. The Teller is expected to protect the Bank’s financial interests, follow applicable policies and regulations, and report suspicious activity, complaints, procedure violations, and ethical concerns as required.

Requirements

High school education or an equivalent combination of education and experience.
Less than 2 years of required experience.
Demonstrated customer service, cash handling, and computer skills.

Responsibilities

Provide fast, friendly customer service and extend a warm welcome and common courtesies to customers.
Accurately process transactions, including cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, and dispensing monetary instruments within established guidelines.
Support the branch sales process by identifying customer needs, promoting current offers, sharing product and service opportunities, and referring customers to colleagues for financial solutions.
Explain and, when appropriate, demonstrate available channel capabilities and their benefits to customers.
Balance and prove cash daily and maintain accurate transaction processing and records.
Identify payees and verify signatures and endorsements; stay current on security procedures.
Protect the Bank’s financial interests by complying with internal and external policies, procedures, and regulations.
Learn the Bank’s products and services to retain and enhance customer account relationships and help resolve customer needs.
Answer telephone inquiries and provide information in accordance with company policies.
Support colleagues within and outside the banking office in keeping with the company’s vision and values.
Perform office duties, including maintaining supplies and keeping a professional, organized environment.
Service ATM machines, the safe deposit area, the vault, and the night drop as assigned.
Where safe deposit functions are available, monitor access to safe deposit boxes, maintain lease agreements, and answer customer questions.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.