Teller

KeyBank • Buffalo, NY

5d • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues, listens for financial wellness needs during client conversations, and connects clients with a Banker for deeper financial discussions. Tellers help clients use financial wellness tools and available banking channels while maintaining accurate and secure transactions and following compliance, audit, and security procedures. The position includes participating in in-person morning huddles and end-of-day debriefs, keeping current on products, fees, and policies, and working Saturdays as directed by management. Other duties may be assigned, and responsibilities may change.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products and available access channels.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Ability to manage client accounts, update account information, and process transactions accurately and securely.
• Ability to discuss financial wellness topics and guide clients to appropriate resources or bank services.
• Ability to process cash transactions and balance cash drawers accurately.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures.
• Awareness of techniques for detecting and preventing fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Provide a welcoming, high-quality in-person client experience.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness needs and transition clients to a Banker when appropriate.
• Assist clients in pursuing financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other assigned duties.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED