Teller - Belleair Bluffs

Seacoast Bank•Largo, FL

24d

About The Position

The Teller handles a wide range of routine and complex customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers proactively identify and refer sales opportunities while building customer trust through honesty, integrity, and professionalism. The position develops customer relationships by preparing for interactions, building rapport, learning customers’ financial goals, matching needs to bank products and services, explaining available offerings, and asking for referrals. Tellers respond promptly to customer requests, seek help with complex financial matters, balance customer requests with business and risk needs, and develop familiarity with consumer deposit and lending products, outbound calling, referral opportunities, and customer-facing technology. Participation in community, charitable, or civic events and collaboration across the organization are also expected. Operational duties include processing transactions in accordance with bank policies, following applicable regulatory and security requirements, assisting with remediation of audit and quality-control deficiencies, addressing and escalating customer concerns, and monitoring work for accuracy. The position may include vault responsibilities. Associates must comply with the bank’s Code of Conduct and applicable legal, ethical, regulatory, and risk-mitigation requirements, including required annual training.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience.
Bilingual English/Spanish skills.

Responsibilities

Handle customer transactions such as check cashing, deposits, withdrawals, and sales of negotiable instruments.
Balance cash drawers daily and monitor work for accuracy.
Provide information about bank products and services and deliver an exceptional customer experience.
Build customer rapport, understand financial goals, match needs to products and services, and ask new and existing customers for referrals.
Respond promptly to customer needs and service requests, resolving concerns or escalating them as appropriate.
Identify and refer sales opportunities to support individual, departmental, and organizational goals.
Develop familiarity with consumer deposit and lending products and processes, outbound calling, internal referral opportunities, and customer-facing technology.
Process checks, cash, and negotiable instrument transactions in accordance with bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements.
Assist with remediation of audit, scorecard, and quality-control deficiencies.
Follow management direction to address difficult customer objections and retain customer relationships.
Follow the bank’s Code of Conduct and all applicable safety, security, legal, ethical, regulatory, and risk-mitigation requirements.
Collaborate with branch associates and colleagues across the organization, and participate in community, charitable, or civic events.
May perform vault responsibilities.