Teller

PNC•Mechanicsburg, PA

3d•Onsite

About The Position

As a Teller in PNC's retail organization, based in Mechanicsburg, Pennsylvania, you will deliver a customer experience designed to support customers' financial well-being and build loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role also involves connecting with customers in the lobby and helping them use technology, tools, and resources to manage transactions. You will apply product and procedural knowledge to resolve customer problems and complete teller and branch operations accurately and efficiently while following policies and procedures and using sound judgment. PNC is an in-office company. The position emphasizes customer focus and managing risk in accordance with PNC's Enterprise Risk Management Framework. No employment visa sponsorship or STEM OPT participation is offered for this position.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications or licenses.
Demonstrate customer focus and the ability to create solutions aligned with customer needs and satisfaction.
Demonstrate the ability to assess and manage risk in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial well-being and build customer loyalty.
Process a variety of customer interactions and educate customers about options for financial transactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customer needs.
Help customers manage financial transactions by explaining and leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service