Teller

KeyBank•West Haven, CT

10d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, assisting with account transactions and servicing needs while identifying and resolving client issues. You listen for financial wellness needs during client conversations and connect clients with a Banker for deeper conversations. The role supports clients’ financial goals by using financial wellness tools and helping them learn about relevant bank products, services, and access channels. You are responsible for efficient, effective, and accurate teller operations, including securely processing transactions and balancing your cash drawer. You follow compliance, audit, and security procedures, maintain knowledge of product guides, fees, and policies, and participate in branch huddles and end-of-day debriefs. The position is based at the branch at 322 Main Street, West Haven, Connecticut. Saturday work is required as directed by management. Other duties may be assigned, and responsibilities may change.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Strong client service and sales skills.
Knowledge of client accounts and business with the bank, and sound judgment when handling clients and transactions.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to accurately and securely process transactions and maintain account information.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Welcome and assist new and existing clients with account transactions and servicing needs in person.
Identify, address, and escalate client servicing issues as appropriate.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and guide them to relevant resources or bank services.
Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
Process cash transactions accurately and securely, maintain organized records, and balance the cash drawer within guidelines.
Follow compliance, audit, security, banking, and fraud-prevention procedures.
Review and maintain knowledge of product guides, fees, policies, and current offerings.
Attend in-person morning huddles and end-of-day debriefs.
Work on Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned; responsibilities or activities may change.